ServiceNow Platform Engineer
Job Description & How to Apply Below
Location:
Markham, ON
Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world's largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales.
We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive.
Amphenol’s High Speed IO Connectors and Over Pass Solutions Business Unit is a market leader in high-speed, high-bandwidth interconnect solutions used in servers, storage, networking equipment, and data center infrastructure. Our products enable reliable, low-loss data transmission in some of the world’s most advanced IT and Datacom platforms, helping power the technology behind leading Tier 1 OEMs. With global design, sales, and manufacturing teams, we are growing quickly and continuing to invest in our people and products.
This role is a chance to make a real impact as part of a collaborative, fast-moving team within Amphenol’s decentralized culture, where ideas are heard, initiative is encouraged, and teams are empowered to make decisions with clear accountability.
Job Description
This role is responsible for configuring and enhancing the Service Now platform with a focus on service catalogues, forms, workflows, approvals, and lifecycle automation. The role supports IT, HR, and ERP-related use cases and works closely with global IT stakeholders to continuously improve Service Now-based processes.
This role focuses on low-code, platform-native workflow automation and process orchestration rather than heavy custom development, Service Now architecture, or ITOM/Service Mapping.
Key Responsibilities
Independently design and implement Service Now catalog items and workflows end-to-end, from requirement clarification through production deployment.
Design and configure Service Catalog items, Record Producers, and forms for IT and business use cases.
Build and maintain workflows using Flow Designer (conditions, subflows, approvals, task orchestration, error handling).
Implement and enhance onboarding, offboarding, job change, and access request workflows.
Configure role-based approval logic and audit-friendly request flows.
Maintain and enhance ITSM modules (Incident, Request, Change, Knowledge).
Create dashboards and reports to support operational and audit needs.
Follow Service Now best practices to minimize custom scripting.
Support UAT, production deployments, and post-go-live refinements.
Understand cross-functional business processes and translate them into scalable workflow automation.
Collaborate with global IT, HR, ERP and other business stakeholders to gather requirements and iterate quickly.
Continuously improve request turnaround time and reduce manual effort through workflow automation.
Required Experience
4–7 years of hands‑on Service Now experience.
Strong experience with Service Catalog, Record Producers, Flow Designer, and approvals.
Solid understanding of ITSM processes (Request, Change, Incident).
Experience configuring SLAs, notifications, and reports.
Working knowledge of ACLs and RBAC.
Light scripting experience (simple Business Rules or Script Includes) is acceptable; the role is primarily configuration and workflow driven.
Experience supporting HR or access management workflows is a strong plus.
Ability to explain and design approval workflows and catalog structures during interviews.
Desired
Service Now CSA certification.
ITIL Foundation certification or equivalent ITSM process knowledge.
Experience with ERP access request workflows.
Exposure to manufacturing or regulated environments.
Experience working with global stakeholders.
Basic understanding of REST APIs and integration concepts.
WHY WORK FOR…
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