Process Automation Engineer

Job Overview

We are seeking a highly skilled engineer responsible for designing, building, and maintaining workflows using native Jira Service Management (JSM), Jira, and Confluence tools and APIs to streamline processes, integrate systems, and reduce manual work. The role focuses on leveraging automation to improve teamwork and operational clarity. You will design, develop, and maintain scalable applications in a fast‑paced, agile environment. Minimum 3-5 years of experience required.

• Workflow Design & Implementation: Creating complex automation rules (triggers, conditions, actions) for JSM, Jira, and Confluence.
• Integration: Connecting Atlassian products with external tools (Slack, Teams, Salesforce) using webhooks and APIs.
• Scripting & Development: Using Python, Power Shell, or REST APIs for custom automation and integrations.
• System Administration: Configuring Atlassian and related products (workflows, fields, permissions) for optimal automation.
• Collaboration: Partnering with product owners, engineers, and business teams to identify needs and deliver solutions.
• Support & Maintenance: Troubleshooting issues, managing defects, and ensuring system performance.

• Proven experience with Atlassian products (Jira, Confluence, Bitbucket).
• Strong understanding of RESTful APIs, JSON, and data transformation.
• Scripting (Python/Power Shell) and integration tool experience.
• Problem‑solving, analytical, and communication skills.
• Familiarity with IT Service Management (ITSM) best practices, Tech Ops/Technical Support, ITIL, Dev Ops, CI/CD, and enterprise IT environments.
• Experience with AI/ML concepts is a plus.

• Strong problem‑solving skills and ability to work through ambiguity to define clear solutions.
• Languages & Frameworks:
  Java, JavaScript, Spring, Node.js, Angular, React.js, JSF.
• Databases:
  Postgre
  
  SQL, Dynamo
  
  DB.
• Cloud & Dev Ops: AWS, Tech Ops, pipelines.
• APIs & Services: REST, SOAP, JSON, Ping Federate, SAML.
• Tools & Testing:
  Postman, Swagger, JUnit, Jasper.
• Architecture & Design:
  Microservices architecture, secure authentication, performance optimization.

• Strong understanding of software design principles and architectural patterns.
• Excellent problem‑solving and communication skills.

• BSc/BA in Computer Science or Software Engineering or related field.

• Full‑time. Standard days and hours are Monday through Friday, normal core business hours. Occasional evening and weekend work may be required as job duties demand.

• None.

• RRSP with employer matching.
• Paid Time Off.
• Extended health insurance, LTD, life insurance, and Employee Assistance Program.
• High‑growth oriented environment with results‑driven team.
• Opportunity to ensure smooth technical operations that directly support and enhance the experience of users globally.

• Good faith annual salary range for this position is $90,000 to $110,000 CAD. Compensation will be commensurate with experience. The position is also eligible for an annual discretionary bonus.

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.