QAD ERP Analyst

Position: QAD ERP Analyst

Location: Markham, ON

Reporting to the Global ERP Operations Manager, the QAD Support Analyst will provide technical support and guidance for our ERP QAD system.

Key Responsibilities:

• Provide day-to-day support for the QAD ERP system, responding to user inquiries, troubleshooting issues, and resolving technical problems in a timely manner.
• Assist users in navigating and utilizing QAD ERP functionality effectively.
• Monitor and maintain the QAD ERP system, ensuring its optimal performance.
• Support QAD system upgrades, patches, and updates.
• Collaborate with IT teams to implement system improvements and ensure the security and stability of the ERP system.
• Diagnose, troubleshoot, and resolve ERP application issues related to functionality, performance, or integration.
• Work with internal teams and vendors to resolve complex issues as required.
• Provide training sessions and create documentation for end users to ensure they are proficient in using QAD ERP.
• Create and update user guides, FAQs, and other documentation to enhance user experience.
• Support the customization of QAD ERP modules to meet business requirements.
• Work with business analysts and developers to configure QAD ERP to support business processes.
• Assist with the integration of QAD ERP with other internal systems or third-party applications.
• Troubleshoot and resolve interface issues between systems and data exchange.
• Develop and maintain reports, dashboards, and queries to support decision-making.
• Ensure data integrity within the QAD system.
• Work closely with business units to understand requirements and implement solutions to optimize business processes.
• Suggest and implement process improvements related to QAD ERP usage.

Preferred Qualifications:

• Certifications in QAD ERP or related technical areas.
• Experience with QAD modules such as Manufacturing, Distribution, or Financials.
• Knowledge of integration technologies (e.g., API, middleware, EDI).
• Familiarity with cloud-based ERP systems and modern ERP architectures.

Personal Attributes:

• Strong analytical and troubleshooting abilities.
• Excellent attention to detail and ability to work independently.
• Customer service-oriented mindset with a focus on user satisfaction.
• Ability to work well under pressure and prioritize tasks effectively.

Compensation:

The base salary range for this position is $80,000 - $115,000 annually.

Amphenol is an "Equal Opportunity Employer" - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin.