IT Helpdesk Administrator

Job Description:

Senior Systems Administrator – Jonas Software, Markham, ON.

• Expected Base Salary Range: $70,000 - $75,000 CAD.
• Role Type:
  New Role.
• AI Disclosure: AI may be used during the hiring process.

• Maintain and develop new workstations and workstation builds.
• Manage end user system inventory, including system requirements, ordering, and systems replacement schedule.
• Administer and maintain end user accounts, permissions, and access rights.
• Manage the help desk Incident/Service processes which includes prioritizing, problem solving, categorizing and responding to service desk tickets and/or escalating as appropriate.
• Provide emergency on-call support utilizing technical skills.
• Provide effective verbal, written and interpersonal communication skills while overseeing help desk staff.
• Continue to seek customer-focused opportunities to increase internal client satisfaction and strengthen client relationships.
• Coordinate IT tasks related to new employee onboarding.
• Provide orientation and training to end users for all modified and new systems.
• Manage MS 365 environment which includes Exchange cloud, SharePoint, Intune, Entra
  
  AD, etc.
• Assist with managing Hyper-V environment and servers, including domain controllers, file server, and application servers.
• Assist with managing enterprise directory services and supporting server infrastructure.
• Perform file system configuration and management; define and perform server backups and recovery procedures.
• Create and maintain existing Power Shell scripts as required.
• Achieve and maintain certifications as necessary.
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.

• College diploma or university degree in a technical field and 3-5+ years IT Helpdesk or equivalent work experience.
• MS365 certification and Azure Certifications.
• Working technical knowledge of Server OS Windows Server 2019 and higher and Cisco switching and networking technologies.
• Extensive application support experience with Microsoft Active Directory, MS 365, Entra
  
  AD, SharePoint, Exchange, Intune, and Microsoft Hyper‑V.
• Comfortable deploying systems and imaging.
• Experience with Dell, Pure Storage and Cisco technology (servers and storage).
• Knowledge of Microsoft System Center applications (SCOM, SCCM, SCVMM) would be an asset.
• Hands‑on hardware troubleshooting experience.
• Experience with backups, restores and recovery models.

Jonas Software is an Equal Opportunity Employer. If you need accommodation for a disability at any stage of the application process or want more information on our accommodation policies, contact recruitment at  or .