Digital Technical Lead

The Digital Technical Lead (DTL) is responsible for the end-to-end technical ownership of PSI’s digital platforms, with a primary focus on the Magento B2B website , which represents the majority of company revenue.

This role serves as the bridge between business, marketing, and technology , translating growth and customer experience requirements into secure, stable, and scalable technical solutions . The Digital Technical Lead ensures that digital initiatives are delivered efficiently while maintaining platform reliability, security, and performance.

• Own the technical health of PSI’s digital platforms (i.e. Magento B2B, Shopify B2B/B2C, Hubspot, Klaviyo, Celigo, Netsuite integration)
• Ensure platform stability, uptime, scalability, and performance
• Lead technical decision-making for platform enhancements and integrations
• Maintain and evolve platform architecture aligned with business needs

• Translate business, marketing, and UX requirements into technical designs, identifying risks, gaps, and pitfalls early in the assessment stage
• Coordinate internal developers, external agencies, and vendors while evaluating their best practices to improve efficiency and reduce costs
• Lead feature delivery from concept through deployment
• Hands-on development within agency frameworks to ensure alignment, transparency, and shared ownership
• Quality control new features and bug fixes by conducting QA scenarios and performing stress tests
• Own technical backlog, sprint planning, andli>
• Balance speed of delivery with risk management

• Implement and enforce secure SDLC practices
• Partner with ITS on security controls, audits, and compliance (e.g., PCI)
• Ensure appropriate access controls and data protection
• Lead incident response and post-incident reviews

• Act as the primary technical point of contact for CRO, marketing, and ITS
• Facilitate alignment between growth priorities and technical constraints
• Communicate risks, dependencies, and trade-offs clearly
• Support leadership decision-making with technical insights
• Manage technical relationships with external vendors and agencies
• Review vendor architecture, code quality, and security posture
• Optimize platform-related costs (hosting, licenses, services)
• Reduce long-term dependency on external vendors through knowledge transfer
• Maintain up-to-date technical documentation
• Establish standards for code quality, testing, and deployment
• Identify and reduce technical debt
• Drive continuous improvement in delivery and platform reliability

• IT Director (governance, security, infrastructure)
• Marketing & Merchandising teams
• External development agencies and vendors
• Infrastructure, security, and operations teams

• Technical design and implementation approach
• Release readiness and sequencing (within agreed governance)

• 7+ years of experience in web or digital platform engineering
• Strong development experience with Magento (Adobe Commerce) in a B2B context
• Strong development experience with Shopify Advance, Plus, Headless in B2B & B2C contexts
• Experience with code management best practices using Git/Git Hub and Composer
• Experience leading technical delivery for revenue-critical platforms
• Solid understanding of web security, performance, and scalability
• Experience working with external vendors and agencies
• Experience with agile sprint planning and use of project management tools like Jira
• Ability to translate business needs into technical solutions
• Adobe Commerce and Shopify Certifications are assets

• Familiarity with cloud hosting (AWS, Azure, or GCP)
• Experience with CI/CD pipelines and Dev Ops practices
• Prior experience in a matrix or dual-reporting environment
• Technical leadership and judgment
• Strong communication and stakeholder management
• Risk awareness and mitigation
• Problem-solving under pressure
• Ability to balance speed, quality, and stability
• Business-oriented mindset
• Platform uptime and performance
• Security incidents and audit outcomes
• Release success rate (low rollback)
• Delivery predictability