Program Manager, Solutions Lab; of Care & Clinical AI Innovation

Position Responsibilities

Join us in re‑imagining health care with the largest social enterprise in Canada. SE Health is leading a multi‑year enterprise transformation project that leverages human‑centered design to be at the forefront of innovation within the healthcare sector. As a leader in home care, we are expanding and enhancing our capabilities to provide personalized experiences using new platforms and cloud‑native architectures, ensuring privacy and security by design.

Our transformation is grounded in guiding principles that drive to ensure that we prioritize team decisions, long‑term planning, process standardization, data‑driven insights, and balanced user adoption. If you are driven by the desire to have an impact, change the world of health care and shape the future, we invite you to be part of our journey.

The Program Manager, Solutions Lab is responsible for leading specialized initiatives, pilots, and strategic portfolios focused on Future of Care and innovation, with a strong emphasis on the design, testing, and scaling of Clinical AI and innovative transformation solutions. This role operates in a high‑impact, cross‑functional environment focused on innovation, system transformation, and enterprise‑wide strategic priorities. The Manager will lead initiatives that span the full innovation lifecycle, from problem definition and workflow mapping to sandbox testing, pilot implementation, evaluation, and scale‑up.

The role requires a clinically grounded innovation leader with strong capabilities in applied AI, human‑centered design, and implementation. The individual will work closely with clinical, operational, and digital teams to ensure solutions are practical, safe, scalable, and aligned with enterprise priorities, including privacy, security, and ethical AI use.

• Lead the design, implementation, and evaluation of Future of Care and Clinical AI initiatives, including sandbox testing, pilot execution, and scale‑up.
• Translate high‑level strategy into actionable workplans focused on:
• Clinical AI solution design and implementation
• Workflow redesign and care model innovation
• Innovative transformation initiatives across clinical and operational settings
• Develop business cases, briefing materials, and executive updates.
• Ensure initiatives align with enterprise priorities, including:
• Clinical quality and safety
• Transformation roadmap
• Privacy, security, and responsible AI frameworks
• Identify opportunities for scaling, sustainability, and integration of successful pilots across the organization and the potential to influence the broader eco‑system.

• Coordinate work across clinical, operational, digital, privacy, and IT teams to design and implement innovation initiatives.
• Facilitate clinical workflow mapping and redesign sessions, ensuring solutions are grounded in real‑world practice.
• Lead matrix teams without formal authority, ensuring clarity of roles, accountability, and execution.
• Build alignment across stakeholders to advance AI‑enabled clinical solutions and care transformation initiatives.
• Support organizational readiness, including:
• AI literacy and adoption
• Change management and clinician engagement
• Navigate ambiguity and evolving priorities while maintaining forward momentum.

• Develop and manage partnerships with:
• AI and digital health vendors
• Academic and research institutions
• Innovation and health technology partners
• Support co‑design and co‑development of Clinical AI solutions.
• Represent SE Health in external forums related to:
• Clinical AI
• Digital health innovation
• Future of Care
• Monitor emerging trends, evidence, and best practices in applied AI and healthcare innovation.

• Design and execute sandbox environments and pilot testing frameworks for Clinical AI solutions.
• Develop evaluation frameworks, success metrics, and dashboards focused on:
• Clinical outcomes
• Workflow efficiency
• User adoption and experience
• Analyze qualitative and quantitative data to inform decision‑making and scale‑up strategies.
• Ide…