Salesforce Administrator

Job Category : Information Technology (IT)

Requisition Number : SALES

• Posted :
  May 28, 2026
• Full-Time
• Hybrid

Showing 1 location

Position Type: Full Time

Department: IT

Work Location: Markham

Work Arrangement: Hybrid

Work Hours: Monday to Friday - standard business hours

Travel Required: No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams.

Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture – we are passionate about our people!
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:

Reporting to the Director, Salesforce & Mule Soft Platforms, the Salesforce Administrator contributes to the configuration, support, and ongoing maintenance of the organization’s Salesforce ecosystem. This role focuses on Tier 1 production support, PSP setup, and system configuration aligned with business needs across Patient Support Programs (PSPs) and Clinic Solutions teams.

The Salesforce Administrator works closely with cross-functional teams—including business analysts, developers, Mule Soft teams, QA specialists, and operations teams to deliver reliable solutions across the full patient journey.

A Day in the Life (What you will do here):

Platform Configuration & Support

• Configure and maintain Salesforce solutions using declarative tools such as Flows, validation rules, page layouts, record types, and custom metadata.
• Support the implementation of business requirements through scalable and maintainable configurations.
• Perform PSP setup and configuration activities to support program migrations and new launches.
• Ensure solutions comply with security and regulatory requirements (including healthcare data privacy where applicable).

Quality, Operations & Support

• Follow platform best practices including testing, documentation, and change management.
• Provide Tier 1 production support, including triaging, troubleshooting, and resolving user issues.
• Escalate complex issues to Tier 2/engineering teams as required.
• Contribute to platform reliability and system stability.

Enhancements & Continuous Improvement

• Participate in sprint activities such as backlog grooming, sprint planning, and retrospectives.
• Assist in identifying opportunities to improve usability, system efficiency, and operational workflows.
• Support ongoing enhancements and configuration updates to the Salesforce platform.

Integration & Data Management

• Collaborate with Mule Soft and integration teams to support data flow and ensure system alignment.
• Maintain data quality, integrity, and consistency across Salesforce and integrated systems.
• Follow best practices for secure data handling and governance.
• Work closely with administrators, analysts, and developers to deliver solutions.
• Participate in knowledge sharing and documentation practices.
• Communicate effectively with both technical and non-technical stakeholders.
• Other duties as assigned by your manager

What you need to ensure you are set up for success:

• Bachelor’s…