IT Support Technician

Be part of our growing IT support team as a Help Desk Technician located in Markham. This role requires hands-on troubleshooting and exceptional support for end users across various sites.

We are recruiting for a Help Desk Technician to deliver technical assistance and manage support requests effectively. You will troubleshoot environments with Windows 10/11, assist with Microsoft 365 applications, and ensure seamless connectivity. A valid driver’s license and a vehicle are necessary for travel to local offices.

Key Responsibilities:

• Deliver first and second-level technical assistance for users

• Troubleshoot hardware and software connectivity issues

• Support user account management in Active Directory

• Assist with workstation imaging and deployment tasks

• Document issues and resolutions in ticketing systems

Requirements:

• Experience in Help Desk or IT Support settings

• Excellent communication and customer service skills

• Proficient with Windows 10/11 and Microsoft 365

• Understanding of networking fundamentals like DNS and DHCP

• Capacity to support users both onsite and remotely

Elevate your IT support career in Markham as a Help Desk Technician.
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