Bilingual Customer Support Analyst

Provide top-notch customer support as a Bilingual Customer Support Analyst. Use your French language skills to deliver excellent assistance for hardware and software troubleshooting over the phone.
As a key support member, you will interact with users from stores and offices ensuring reliability across POS and business systems.

Your role will involve tracking Requests/Tickets, testing software updates, and advising necessary teams on possible bugs. You will also have an active part in onboarding new staff regarding policies.

Key Responsibilities:

• Troubleshoot calls from end-users effectively

• Keep track of Requests/Tickets via tracking software

• Conduct tests on software and promotional flyers

• Relay important findings to merchandising and programming teams

• Start service calls for any system glitches
Requirements:

• High School Diploma minimum requirement

• 1-2 years in a customer support role

• Proficient in French (spoken/written)

• Strong analytical and problem-solving skills

• Familiarity with MS Office, especially Word and Excel
Utilize your bilingual skills and technical expertise to enhance our help desk operations for every user.
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