Director of IT Operations at API

Lead the IT operations at Accommodations Plus International in Markham, Ontario. This director-level role focuses on enhancing internal technology performance and supporting diverse global teams.

As the Director of Technical Operations, you will oversee all aspects of corporate IT, including helpdesk, hardware management, and systems administration. This senior leadership position requires expertise in enterprise support and a commitment to employee satisfaction across teams in New York and Pune. Your strategic vision will drive operational efficiency and improve internal technology services for a globally distributed workforce.

Key Responsibilities:

• Lead and mentor IT teams in New York and Pune

• Manage helpdesk processes and performance metrics

• Oversee employee hardware lifecycle management

• Ensure optimal performance of Microsoft 365 applications

• Develop IT operational strategy aligning with corporate goals

Requirements:

• 15+ years in IT operations, with 5+ years in leadership

• Experience managing geographically distributed teams

• Expertise in helpdesk operations and service management

• Knowledge of Microsoft 365 administration

• Strong financial acumen in managing budgets

This role invites you to innovate and refine IT services to enhance workforce productivity.
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