IT Delivery Lead Senior at Alteris

Position: IT Delivery Lead Senior Role at Alteris
Take on a Senior IT Delivery Lead position with Alteris Consulting, focusing on managing impactful projects and supporting production systems. Your leadership will shape the future of customer engagement.

In this senior role, you will directly engage in the delivery of high-volume, customer-focused technology initiatives. With over 15 years of experience in IT operations, you'll manage a portfolio of projects worth between $100K and $500K. Collaboration with stakeholders, internal tech teams, and external vendors will be key to your success.

Key Responsibilities:

• Manage delivery timelines for mid-sized initiatives

• Ensure system stability through effective production support

• Engage stakeholders to align project goals and resolve issues

• Work with internal teams and external technology vendors

• Enhance operations within contact centers and AI capabilities

Requirements:

• Minimum of 15 years in IT delivery and operations

• Strong background in customer-facing systems

• Experience in fast-paced, high-volume environments

• Preferred utilities industry experience

• Familiarity with AI initiatives is a plus

Leverage your extensive experience to elevate customer-facing technology at Alteris Consulting.
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