Service Delivery Manager for Digital Solutions

Lead large-scale service delivery projects as a Service Delivery Manager at a forward-thinking organization. Drive excellence in Digital Workplace Solutions with a hybrid work arrangement.

In this role, you will oversee the delivery of critical contracts, ensuring services are executed on time and in line with client objectives. Your experience in managing service delivery within an IT backdrop will be essential, as you build relationships with key stakeholders and monitor contract compliance. You'll manage cross-functional teams to ensure seamless service execution and overcome delivery challenges proactively.

Key Responsibilities:

• Serve as primary escalation point for service issues

• Monitor and manage contract obligations and deliverables

• Address scope changes through structured processes

• Implement inventory plans to optimize operations

• Lead improvement initiatives and promote operational excellence

Requirements:

• Bachelor’s degree in relevant field

• 7+ years in IT service delivery or management

• Strong contract and scope management skills

• Excellent communication and decision-making abilities

• Familiarity with tools like Service Now or Microsoft Dynamics

Harness your expertise in service delivery to enhance client satisfaction and operational performance.
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