Lead IT Support Operations Supervisor

Join ZWILLING as an IT Support Supervisor, where your leadership will drive effective IT operations and end-user support. This full-time role blends technical expertise with strategic management to ensure system reliability across Canadian sites.

In this position, you will lead a team of L1 and L2 IT support staff while managing service desk activities and resolution of complex technical issues. You will be responsible for maintaining IT infrastructure and ensuring security compliance, utilizing your 3-5 years of experience to enhance overall service delivery. Your efforts will be critical in resolving end-user challenges and implementing process improvements.

Key Responsibilities:

• Oversee service desk management and ticket processing

• Mentor and support IT support personnel

• Monitor LAN/WAN performance and security

• Administer Active Directory and system updates

• Drive IT project execution and documentation

Requirements:

• 3-5 years in IT support roles

• Expertise in Microsoft 365 and Windows environments

• Familiarity with network administration principles

• Cybersecurity policy implementation skills

• Strong project coordination capabilities

Secure a leadership role where you can enhance technology services and support at ZWILLING.
#J-18808-Ljbffr