IT Service Desk Technician; L1 – Warehouse Operations

iSoftStone, Inc. is seeking an IT Service Desk Technician (L1) – Warehouse Operations to join our Team Markham/Vaughan, Ontario!

We are seeking an IT Service Desk Technician (L1) to provide frontline onsite IT support for warehouse and office operations. This role is responsible for daily user support, computer setup, printer support, handheld device support, and basic network troubleshooting in a fast-paced warehouse environment. Additional hands‑on duties include hardware replacement, system installation, and ticket resolution.

This role will initially split time between the old (Markham) and new (Vaughan) warehouses. In the future, they will be based at the new warehouse full‑time.

• Install and configure Windows operating systems, office software, and standard applications.
• Support desktops, laptops, monitors, printers, scanners, and peripherals.
• Troubleshoot basic hardware, software, and connectivity issues.
• Support barcode scanners, PDA devices, handheld terminals, and label printers.
• Handle printer maintenance, paper jams, toner replacement, and label printing issues.
• Configure basic network settings including IP, Wi‑Fi, and printer connectivity.
• Prepare and deploy IT equipment for new users and warehouse operations.
• Respond to IT tickets and provide onsite support within SLA requirements.
• Maintain IT asset inventory and basic documentation.
• Escalate complex issues to L2 engineers when necessary.

• One+ year of IT support experience.
• Basic knowledge of Windows OS, computer hardware, printers, and handheld devices.
• Familiar with basic networking concepts and troubleshooting.
• Experience with ticketing systems and onsite user support.
• Strong customer service and communication skills.

• Experience in warehouse, logistics, retail, or manufacturing environments.
• Experience supporting Zebra or Honeywell handheld devices.
• Experience with label printing systems.
• Basic knowledge of Intune or MDM tools.

Pay rate: $20–$32/hour CAD

iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability.

In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.