Service Desk Analyst

Position: Service Desk Analyst at BGIS
Elevate your IT support career with BGIS as a Service Desk Analyst providing first-level technical assistance. Manage inquiries via multiple channels and deliver efficient problem resolution in a shift work environment.

As a Service Desk Analyst, you'll be pivotal in delivering technical support for hardware, applications, and infrastructure issues experienced by BGIS users.

Your role involves troubleshooting, documenting problems, and escalating more complex issues. You will also prioritize tasks and manage user accounts, ensuring a safe and productive work environment for all.

Key Responsibilities:

• Respond to inquiries from various channels promptly

• Provide efficient first-level support for technical issues

• Document issues and maintain accurate support logs

• Manage user accounts and permissions effectively

• Assist in training new hires on support processes

Requirements:

• 2-3 years of Service Desk experience preferred

• Community college diploma or equivalent training

• Proficient in Microsoft Office and LAN/WAN procedures

• Excellent customer service and communication skills

• CompTIA+ certification is an asset

Bring your strong analytical skills and customer service expertise to BGIS as a Service Desk Analyst.
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