Technical Support Analyst at Aviva

Join Aviva Canada as a Technical Support Analyst in a hybrid work setting, focusing on delivering exceptional customer service. Troubleshoot diverse IT problems while managing user access.

In this role, you will leverage 2-4 years of experience in customer service and IT support to resolve issues effectively. Responsibilities include supporting Microsoft 365, troubleshooting Windows OS, and ensuring seamless VPN connectivity. Your expertise will directly enhance the customer experience and foster collaborative solutions.

Key Responsibilities:

• Provide first-contact resolution for customer IT issues

• Manage user account access and authorization

• Document detailed support tickets for escalation

• Conduct remote troubleshooting across devices and platforms

• Oversee daily service desk operations and interactions

Requirements:

• 2–4 years in IT service desk environments

• Proficiency in troubleshooting Windows OS

• Knowledge of networking and Active Directory

• Ability to support diverse device types

• Strong analytical and communication skills

Utilize your IT expertise to enhance the support landscape at Aviva Canada, ensuring customers receive exceptional service.
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