Junior Service Desk Analyst

Position: BGIS Junior Service Desk Analyst Role
Step into a stimulating environment as a Junior Service Desk Analyst at BGIS, where your troubleshooting skills will ensure client productivity and satisfaction.

This position focuses on first-level technical support, engaging with users both in-office and remote. You’ll handle a variety of service requests while documenting issues and maintaining a consistent service level. Ideal candidates should have excellent communication and problem-solving skills, along with 2-3 years of relevant experience.

Key Responsibilities:

• Handle technical inquiries through various communication means

• Offer first-level support for hardware and software issues

• Log calls into the tracking system diligently

• Assist with user account management

• Contribute to improving the knowledge base

Requirements:

• 2-3 years’ experience in a Service Desk setting

• Community college diploma or equivalent training

• Knowledge of Microsoft Office and LAN/WAN networks

• Strong analytical and customer service abilities

• CompTIA certification or in pursuit of it

Be an integral part of the service team, enhancing user experiences at BGIS as a Junior Service Desk Analyst.
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