IT Support Analyst; Service Desk

Position: IT Support Analyst (Service Desk)
Join BGIS as a Service Desk Analyst, providing essential technical support across various user locations including remote setups. You'll resolve issues with hardware and applications efficiently in a rotating shift schedule.

The IT Support Analyst will respond to inquiries through multiple communication channels, ensuring swift and effective troubleshooting. Your tasks will include documenting resolutions, managing user credentials, and participating in maintaining the Incident Management process. This role is crucial to enhance productivity by minimizing downtime and providing timely assistance.

Key Responsibilities:

• Troubleshoot technical inquiries from users and escalate as necessary

• Log and manage support calls accurately in the tracking system

• Train employees on system usage and procedures

• Maintain user accounts and email setups

• Monitor queue wait times for efficient service delivery

Requirements:

• 2-3 years of hands-on experience in a Service Desk environment

• Community college diploma or equivalent

• Familiarity with service desk software preferred

• Strong communication and analytical skills

• CompTIA+ certification is highly advantageous

Utilize your experience in technical support to make an impact at BGIS as an IT Support Analyst.
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