Lead Engineer in Customer Technical Support

Elevate grid automation solutions as a Lead Engineer in Customer Technical Support. This role requires expertise in hardware and firmware technologies while providing advanced product support.

As part of the Global Applications & Support team, you will deliver Level 3 technical support on assigned platforms. Your responsibilities will include guiding customer interactions, leading investigations for product issues, and developing solutions in collaboration with R&D and other quality teams. You will adapt to a dynamic environment and ensure compliance with safety guidelines throughout your work.

Key Responsibilities:

• Provide Level 3 technical support for customer inquiries

• Lead technical discussions and site visits with clients

• Create testing setups for issue resolution and analyze data

• Collaborate with multi-disciplinary teams on product enhancements

• Prepare customer technical reports and internal documentation

Requirements:

• Bachelor's Degree in Engineering or related discipline

• 7+ years of experience in electronics hardware

• Willingness to travel up to 20% globally

• Strong problem-solving and communication skills

• Ability to manage multiple support tasks effectively

Utilize your engineering expertise to deliver exceptional technical support and drive improvements in the grid automation landscape.
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