L3 Microsoft 365 Technical Specialist

Join Venture's team as a Level 3 Microsoft 365 Technical Specialist, focused on client support and technical problem-solving. This role requires a proactive approach to IT systems management.

In this position, you will design, manage, and troubleshoot Microsoft 365 environments while assisting L1 and L2 technicians. You'll leverage your extensive technical knowledge and customer service skills to improve clients' IT infrastructure and ensure system reliability.

Key Responsibilities:

• Execute remote and on-site technical support for clients

• Develop and implement tailored network and server solutions

• Maintain and monitor client support ticket progress

• Liaise with technical personnel on solutions and incidents

• Assist with IT proposal creation and project documentation

Requirements:

• 2+ years working as a System Administrator in an MSP

• Relevant certifications in Microsoft, Cisco, or VMware

• Expertise in Microsoft 365 Identity and Access Management

• Strong analytical and problem-solving abilities

• Possess a valid Ontario driver’s license for on-site visits

Shape the future of client IT management at Venture using your Microsoft 365 skills.
#J-18808-Ljbffr