Entry-Level IT Service Desk

Position: Entry-Level IT Service Desk Role
Embark on your IT career as a Service Desk Technician at iSoftStone, Inc. in Markham/Vaughan, Ontario, focused on delivering frontline technical support in warehouse operations. This role requires hands-on problem-solving and technical setup.

In this IT Service Desk Technician (L1) position, you will engage in daily user support and system setup within the warehouse environment. Duties include troubleshooting, printer maintenance, and supporting various handheld devices, ensuring all equipment runs smoothly while initially working at both warehouse sites.

Key Responsibilities:

• Install and set up Windows OS and applications

• Assist with desktop, printer, and handheld device support

• Resolve hardware, software, and network issues

• Maintain printer operations and label printing

• Deploy IT equipment for new users

Requirements:

• Minimum one year of IT support experience

• Basic familiarity with Windows, computers, and printers

• Understanding of basic networking principles

• Experience with ticketing systems

• Strong customer service and communication abilities

Contribute your IT knowledge in a hands-on capacity at iSoftStone, focusing on enhancing warehouse operational success.
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