Jr. Client & Forms Specialist

Job Description:

Jr. Client Experience & Forms Specialist

Jonas Software – Premier Division

Compensation & Role Details
Expected Salary Range: $55,000 - $65,000 CAD, depending on experience and qualifications
Role Type:
New Role
AI Disclosure: AI is used to screen, assess, or select applicants for this role

Jonas Software is an innovative company seeking a Client Support star for its SaaS Construction Management Cloud App!

The Jonas workplace is dynamic and empowering and comprised of motivated self-starters who enjoy the thrill of working in a challenging fast‑paced, startup environment within a well‑established company. Immediately, we are seeking a driven individual who will learn about our business and our product, as well as our clients’ businesses by filling the role of Customer Support Specialist. This is a great opportunity to join a growing team rolling out a brand new product.

• Act as team lead
• Become the product expert
• Troubleshoot and resolve customer issues in a timely manner
• Train users over the phone and online meetings on how to complete different tasks using the application
• Deliver remarkable customer service through empathy and professionalism
• Improve the knowledge base and training materials to help users
• Assist with process improvement
• Other duties as assigned

• 3-5+ years of customer support experience preferably in the software industry
• Basic accounting knowledge and technical skill
• Passionate about providing remarkable customer focused service that makes clients ask for you by name
• Superior problem solving skills with the intellectual horsepower to think outside the box to ensure excellent customer service; excellent conflict management skills
• Self‑motivated with proven ability to “wear multiple hats” and work in a fast paced environment and driven for results
• Superior communication (written and verbal) and interpersonal skills in the English language; approachable and a great listener
• Technically inclined with the motivation to learn new technologies
• Working experience with business or ERP applications would be considered an asset
• Well‑honed organizational and process management skills; and ability to manage multiple priorities and deadlines
• Bachelor’s degree / college diploma
• Experience in administrative side of the construction industry and/or supporting ERP/business/accounting applications would be considered an asset

Premier

37.5

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Regular