Job Description & How to Apply Below
Elevate your IT career with the City of Markham as an IT Service Desk Support Specialist. Provide essential support for corporate systems while engaging with clients via phone, email, and chat.
This role is vital for first-level IT support across all municipal staff. Your responsibilities will include troubleshooting hardware and software issues, logging service requests, and managing network security access. You'll have the opportunity to contribute to a municipality recognized for service excellence and innovation in technology.
Key Responsibilities:
• Perform first-level support for IT infrastructure
• Provide effective client support via phone and email
• Log and track service requests for better delivery
• Troubleshoot and administer VPN for remote access
• Manage enterprise-wide password resets and accounts
Requirements:
• College Diploma in Computer Science or related field
• 1 year of experience in IT support roles
• Familiarity with Windows 10 and remote support tools
• Experience with ITSM tools like Ivanti or Service Now
• Excellent customer service skills under pressure
Support Markham's mission to enhance community services through technology.
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