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Job Description & How to Apply Below
In this role, you will manage escalated issues related to merchant accounts and payment systems. Your responsibilities include diagnosing complex technical problems, supporting high-volume periods, and documenting all actions taken for merchant inquiries. Collaborate with Product and Technology teams to enhance platform stability and improve onboarding.
Key Responsibilities:
• Manage escalations related to payment processing and settlements
• Diagnose and resolve complex technical issues successfully
• Maintain thorough documentation of merchant challenges
• Serve as the escalation point for technical support
• Offer insights for improving onboarding and account setup
Requirements:
• 3+ years in payments or merchant account support
• Proven experience in Tier 2 technical support
• Knowledge of APIs and payment process troubleshooting
• Strong written and verbal communication skills
• Familiarity with transaction data analysis
Ensure merchant confidence and retention with your expertise at Jonas Club Software.
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