Solution Consultant

Role Overview

As a Solution Consultant, you will listen to customers to understand their needs and create compelling, AI‑powered business solution roadmaps. You will develop dynamic demos, design solutions, and demonstrate AI capabilities to help customers adopt solutions such as LLM‑powered virtual agents, agent copilots, and AI‑driven orchestration.

• Discovery – run workshops with business users, uncover gaps, define projected benefits, and present outcomes to stakeholders. Lead technical discovery to identify opportunities for AI to improve customer experience, operational efficiency, and measurable business outcomes.
• Design – create customized demos and story narratives that showcase solutions. Support solution designs for customer experience use cases (self‑service, agent assistance, journey management, back‑office automation) incorporating LLMs, deterministic workflows, orchestration, fallback strategies, and human‑handoff patterns. Help customers ground AI responses in trusted enterprise data through knowledge and content strategies, articulating trade‑offs across accuracy, latency, cost, and governance.
• Demonstrate & Validate – build and deliver compelling technical demos and presentations explaining AI capabilities, integration points, and business impact. Support sandbox, trial engagements, AI prototypes, and value assessments. Partner with account teams and Professional Services to transition successful engagements toward production.
• Learn & Share – stay up‑to‑date on Genesys products, AI capabilities, and industry best practices. Advise customers throughout implementation to ensure continued value. Share field feedback and insights with Product Management, and contribute reusable assets and enablement content to scale the team.

• Passion for technology, AI, and helping people solve problems.
• Excellent interpersonal communication skills with polished verbal and written communication, able to explain complex technical and AI concepts in clear business terms to both technical and non‑technical stakeholders, including executive audiences.
• Ability to work in a fast‑paced, cross‑functional team environment; multitask, prioritize, and be detail‑oriented.
• Technological know‑how of IT concepts, software standards, database, and networking technologies.
• AI fluency: working knowledge of NLU/NLP, LLMs, retrieval‑augmented generation, prompt design, orchestration or agentic patterns, and ability to position business value.
• Integration & prototyping experience: practical experience integrating cloud or AI solutions with enterprise platforms via RESTful APIs; familiarity with AI‑assisted or agentic coding tools and scripting (e.g., Python, JavaScript).
• Understanding of customers’ security, governance, and data‑access needs; articulate solution evaluation, quality measurement, and monitoring considerations.
• Bachelor’s degree or 5+ years of relevant work experience (including experience with CRMs, software implementation, or coding).
• Experience with a Cloud or SaaS company and knowledge of Genesys Cloud and Genesys AI is a strong asset.
• Experience partnering with sales teams to understand customer challenges and provide technical solutioning that supports opportunity progression.
• Bilingualism (English and French) – French is an asset but not required.
• Ability to travel up to 50% of the time.

This role offers a market‑competitive salary. Base salary range: $98,600 – $129,400 CAD. Salary will be determined based on experience, qualifications, skills, and location. This role may also be eligible for commission or performance‑based bonus opportunities.

Genesys is an equal‑opportunity employer. All qualified applicants are evaluated without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Employees and applicants will not be discriminated against for any protected characteristic.

If you require a reasonable accommodation to complete any part of the application process, please contact reasonab