IT Support Analyst

Position: IT Support Analyst at 360°kids
Join 360°kids as an IT Support Analyst, providing essential technical support for the organization. This role emphasizes service quality and collaboration with third-party providers.

In this IT Support Analyst position, you will work closely with the Director of Finance and Administration. Your responsibilities will include Level 1 technical support, hardware diagnostics, and employee onboarding. You will also ensure compliance with IT security policies while enhancing service delivery.

Key Responsibilities:

• Provide technical support for staff requests

• Diagnose and repair hardware issues

• Assist staff with technology-related challenges

• Ensure user accounts adhere to security policies

• Order and maintain IT hardware inventory

Requirements:

• Bachelor’s degree in IT or equivalent experience

• 3 years of technical support experience

• Familiarity with Microsoft Cloud environments

• Strong analytical and troubleshooting abilities

• Ability to lift up to 40lbs and travel as needed

Enhance your IT skills and impact community services at 360°kids.
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