IT Support Specialist

Position: City IT Support Specialist
Join the City of Markham as an IT Support Specialist, enhancing technology services for staff. Act as the primary IT support contact through various communication channels.

The IT Support Specialist role offers the chance to engage with a dynamic municipal environment, managing IT incidents and service requests effectively. Bringing your troubleshooting expertise, you will assist city staff with a range of hardware and software issues while ensuring secure access and proper system operation. Your dedication will enhance the user experience and operational efficiency.

Key Responsibilities:

• Provide effective client support to city staff via phone and email

• Log and resolve IT service requests and incidents

• Monitor and manage end-user technology and security access

• Troubleshoot VPN and software issues for remote users

• Assist with implementation and upgrades of IT systems

Requirements:

• Diploma or certification in Computer Science or related discipline

• Minimum 1 year of IT support experience

• Proficient with Windows environment and MS Office 365

• Knowledge of Active Directory and ITIL practices

• Strong interpersonal skills for effective client communication

Support the City of Markham’s IT operations by leveraging your technical skills to deliver exceptional service.
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