360°kids Technical Support Analyst

Provide vital IT support as a Technical Support Analyst at 360°kids, enhancing their IT services for youth and communities in York Region. Your skills will ensure smooth technical operations.

Reporting to the Director of Finance and Administration, you will play a crucial role in offering Level 1 support, guiding staff through technology issues, and resolving IT-related challenges. This position entails close collaboration with third-party vendors to optimize the network and support cybersecurity initiatives vital for safe operations.

Key Responsibilities:

• Address Level 1 technical support inquiries from staff

• Conduct hardware diagnostics and repairs

• Collaborate effectively with third-party service providers

• Assist with managing employee access and IT resources

• Ensure compliance with IT security policies

Requirements:

• Bachelor’s degree or relevant IT diploma

• 3 years of experience in technical support

• Familiarity with Microsoft Cloud (365, Azure)

• Proven customer service orientation

• Must be able to lift tech devices and travel within the GTA

Join 360°kids and leverage your technical skills to foster a positive impact within an inclusive organization dedicated to community welfare.
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