Tier I Technical Support Specialist at Tribute Technology

Provide excellent technical support for Tribute Technology clients as a Tier I Technical Support Specialist. Engage with customers through phone and email to resolve inquiries effectively.

As part of Tribute Technology's team, you will deliver exceptional customer service and technical assistance to users of our innovative software solutions. This role requires strong problem-solving skills and a proactive approach to learning. You'll interact with customers and translate technical details into understandable solutions, all while working to improve your technical aptitude.

Key Responsibilities:

• Handle inbound customer calls and troubleshoot issues

• Resolve email and ticket inquiries from start to finish

• Utilize remote tools for effective problem diagnostics

• Create custom reports using customer specifications

• Participate in knowledge-sharing sessions with the team

Requirements:

• Strong technical aptitude and problem-solving skills

• Experience with phone and email customer support

• Familiarity with Crystal Reports 11 and basic SQL

• Willingness to learn and adapt quickly

• Ability to work independently in a dynamic environment

Elevate your technical skills while supporting Tribute Technology’s mission to create meaningful experiences.
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