AI Analytics Engineer at Xplore Inc.

Elevate customer analytics as an AI Analytics Engineer with Xplore Inc. in Canada. Transform reporting into actionable insights using advanced technologies in a hybrid model.

Xplore Inc. is seeking an experienced professional to join its Customer Intelligence & Analytics Centre of Excellence. This role is critical in applying advanced analytics, AI, and Databricks for decision-making support. Ideal candidates will define KPIs, design dashboards, and utilize modern AI tools to drive impactful recommendations.

Key Responsibilities:

• Perform analytics on customer interactions and operational data

• Analyze technical call transcripts and customer journey data

• Build Databricks applications and intuitive self-service solutions

• Design executive dashboards emphasizing UI/UX and storytelling

• Create presentations connecting analytics to business strategies

Requirements:

• Minimum 3 years in Analytics or Business Intelligence

• Experience with Databricks and analytics product development

• Strong SQL skills and problem-solving ability

• Hands-on experience with AI tools like Copilot or Claude

• Proven project management abilities in analytics

Leverage your analytics experience and AI expertise to drive innovation in Xplore’s analytical initiatives.
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