Customer Intelligence Manager at Xplore

Shape the future of connectivity with Xplore Inc. as a Customer Intelligence Manager in Markham. Oversee customer insights, analytics, and enhance user journeys with your expertise.

In this managerial role, you will focus on building a comprehensive understanding of Xplore's customers, operationalizing initiatives for engagement across marketing, service assurance, and support. Collaborating closely with cross-functional teams, your analytical skills will turn customer data into actionable insights for improved experiences and retention strategies.

Key Responsibilities:

• Operate Customer Intelligence Centre of Excellence effectively

• Manage relationships with internal and external analytics sources

• Coordinate with analytics teams for reliable insights

• Act as a contact for stakeholders needing customer intelligence data

Requirements:

• 4–6 years in customer intelligence or analytics roles

• Experience in large consumer businesses

• Knowledge of NPS and Voice of the Customer programs

• Understanding of customer journeys and omnichannel design

• Relevant university degree in business or analytics

Kickstart your impact at Xplore by employing your intelligence management, data analytics, and customer journey insights.
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