Markham Computer Support Technician

Provide essential IT support as a Computer Support Technician in Markham, Ontario. This position offers the chance to engage directly with end-users while troubleshooting and managing service requests.

In this role, you will assess incoming support requests and perform initial diagnostics to resolve common technical issues. Reporting and documenting all actions taken in the help desk system is a vital part of the job. You will ensure prompt assistance and handle ticket management until resolution is achieved or issues are escalated.

Key Responsibilities:

• Answer and prioritize IT support calls and requests

• Conduct first-line diagnostics on PC/mobile hardware/software

• Open and document help desk service tickets thoroughly

• Track ticket status from initiation to closure

• Manage security profiles and access for network users

Requirements:

• Post-secondary education in Information Technology preferred

• 2-3 years relevant experience in IT support

• Good understanding of IT Helpdesk software

• Strong written and verbal communication skills

• Ability to work rotating shifts for continuous support

Utilize your IT proficiency to excel in this Computer Support Technician role based in Markham.
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