We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally.
Responsibilities- Facilitate SPM-focused workshops to understand client portfolio management processes, demand intake, resource planning, and project delivery frameworks
- Define and communicate a clear SPM vision and roadmap, aligning Service Now SPM capabilities (Demand Management, Project Portfolio Management, Resource Management, Agile Development) with business strategy and outcomes
- Own and manage the SPM product backlog, prioritizing features such as demand intake, project tracking, capacity planning, and financial management
- Collaborate with stakeholders to identify dependencies across SPM modules (e.g., Demand → Project → Resource → Financials) and drive logical implementation sequencing
- Act as a strategic advisor to optimize portfolio visibility, investment planning, and resource utilization through SPM capabilities
- Lead sprint planning, backlog refinement, and reviews with a focus on iterative delivery of SPM solutions
- Analyze existing portfolio and project management processes to identify opportunities for improved governance, prioritization, and execution
- Serve as the primary liaison between business stakeholders and technical teams, ensuring alignment on SPM strategy, configuration, and outcomes
- Drive stakeholder adoption of standardized demand, project, and resource management processes
- Ensure delivery of scalable solutions that support enterprise portfolio management, Agile delivery, and hybrid project environments
- 5–7 years of Service Now experience, including Service Now Administrator Certification
- Hands-on experience implementing and supporting Service Now SPM modules (Demand Management, Project Portfolio Management, Resource Management, Agile Development)
- Experience as a Business Analyst or Systems Analyst supporting SPM implementations and portfolio management transformations
- 3–5 years of client-facing experience in a consulting or advisory role, with strong stakeholder management skills
- 3+ years working in Agile environments (Scrum, SAFe), preferably delivering Service Now or SPM solutions
- Strong understanding of portfolio management, project delivery life cycles, and resource planning
- Proven experience with project governance, demand prioritization, and portfolio reporting
- Experience with financial tracking, budgeting, and forecasting within project or portfolio management tools
- Demonstrated ability to perform business and technical requirements analysis, process mapping, and solution design
- Strong knowledge of ITIL/ITSM principles and how they align with enterprise portfolio management
- ITIL Foundation Certification
- Service Now SPM-specific certifications (e.g., Certified Implementation Specialist – SPM)
- Experience integrating Service Now SPM with tools such as Jira, Azure Dev Ops, or other Agile/project management platforms
- Familiarity with portfolio prioritization frameworks, capacity planning, and investment governance models
- Knowledge of financial management concepts such as Cap Ex/OpEx tracking and ROI analysis
- Experience with enterprise Agile frameworks (e.g., SAFe) and their integration with portfolio management
- Understanding of enterprise architecture or governance frameworks such as COBIT or Lean Portfolio Management
At RSM, we offer a competitive benefits and compensation package for all our people.
We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients.
RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression);…
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