Director, Data & Analytics

Xplore Inc. is Canada’s fibre, 5G, and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world‑class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

As Director, Data Analytics, you will define and lead Xplore’s analytics vision, with the focus on directly supporting the Customer Office through trusted, actionable, and timely insights. This position follows a hybrid work model requiring three days a week at our Markham office. The role is critical to helping the business better understand customer behaviour, improve customer experience, optimise sales and service performance, and support data‑driven decision‑making across the organisation.

You will work in close partnership with leaders and teams across Customer Office, Sales, Marketing, Product, Finance, and Network, translating business priorities into scalable analytics capabilities and data products. You will also lead the continued modernisation of Xplore’s analytics ecosystem by accelerating time‑to‑insight, consolidating fragmented reporting, establishing enterprise single sources of truth, and advancing the migration from legacy on‑prem environments to a cloud‑based enterprise data platform.

We are seeking a leader with strong executive presence and a clear, confident point of view to lead our Customer Analytics Data function and influence decision‑making at the highest levels of the organisation. This leader will bring both strategic vision and hands‑on expertise, translating complex data into actionable insights that drive business outcomes. This role also requires a highly collaborative leader who can bridge business strategy and technical execution, build strong stakeholder relationships, and foster a culture of accountability, partnership, and continuous improvement.

• Serve as the senior analytics leader supporting the business, including field operations and installation management, customer care and contact centres, customer experience, and related business functions.
• Partner closely with business leaders to understand strategic priorities, operational pain points, and growth opportunities, and translate them into impactful analytics roadmaps and deliverables.
• Build strong, trusted relationships across the business to ensure analytics initiatives are aligned to enterprise priorities and deliver measurable business value.
• Lead the development of insights, reporting, and data products that improve customer acquisition, retention, service effectiveness, revenue performance, and overall customer experience.
• Act as a connector across departments, ensuring alignment on business definitions, KPIs, and data usage to support consistent decision‑making.

• Define and own Xplore’s Customer Office analytics strategy, roadmap, and operating model, aligned to business outcomes and enterprise OKRs.
• Build and lead a high‑performing, multidisciplinary analytics organisation spanning data engineering, analytics engineering, BI/visualisation, and data governance.
• Foster a culture of customer‑centricity, collaboration, craftsmanship, reliability, and continuous improvement within the team.
• Help establish and mature a Data Centre of Excellence (COE) to promote best practices in analytics delivery, data ownership, governance, and product‑oriented ways of working.
• Partner closely with the broader Data & AI organisation to identify, prioritise, and unlock AI and automation opportunities enabled by high‑quality, well‑governed data assets, helping accelerate intelligent decisioning and operational efficiency across the Customer Office.
• Operate in a dual‑alignment model, acting as a trusted analytics leader to the Chief Customer Officer (dotted reporting line) while partnering closely with the rest of the teams within the broader Data & AI function to ensure alignment with enterprise data strategy, platform standards, and AI‑driven innovation.
• Champion a…