Technical Application Support Engineer

Position: Technical Application Support Engineer Role
Elevate your career as a Technical Application Support Engineer in Markham Central, Canada, focusing on resolving business-critical application issues and enhancing user experience. This hybrid role combines technical troubleshooting with client interaction.

As an Application Support Engineer, you'll engage in analyzing and fixing application issues reported by clients. Core duties include managing API integrations, maintaining thorough documentation, and collaborating with software vendors to ensure efficient resolutions. This position requires a passion for technology and a strong commitment to delivering client satisfaction.

Key Responsibilities:

• Provide end-to-end support for critical applications

• Resolve client application issues through effective communication

• Execute SQL queries to retrieve and troubleshoot data

• Conduct API testing to verify data exchange pathways

• Maintain incident logs and detailed support documentation

Requirements:

• Strong knowledge of SQL for effective troubleshooting

• Experience with REST/SOAP APIs and relevant tools

• Familiarity with applications such as Yardi and Procore

• Bachelor’s degree in computer science or IT

• 2+ years experience in application support or similar roles

Drive positive outcomes for clients by leveraging your technical skills and ensuring smooth software operation.
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