Technical Operations Engineer at Engage

Join Engage as a Technical Operations Engineer, providing exemplary technical and client support services. This role focuses on incident management and direct assistance for internal teams and clients.

As a Technical Operations Engineer, you will support operations management while ensuring seamless resolution of technical issues. Your responsibilities include managing incident escalations, conducting root cause analyses, and assisting clients with a range of technical inquiries. With a focus on urgent task prioritization, you will ensure effective communication and documentation throughout the process.

Key Responsibilities:

• Manage ticket queues and incident escalations using Engage ITSM

• Conduct root cause analyses and propose preventive measures

• Prioritize daily technical tasks effectively

• Serve as the primary contact for technical assistance

• Document and qualify customer-reported problems

Requirements:

• Bachelor’s degree in Computer Science or related field

• 1-2 years of end-user support experience

• Familiarity with ITSM systems and support tools

• AWS services knowledge including S3, EC2, and Lambda

• Strong communication and analytical skills

Deliver high-quality technical support and enhance the client experience with Engage.
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