IT Support Specialist in Ontario

Join a dedicated IT support team as an IT Support Specialist focusing on delivering outstanding customer experiences across Ontario. This full-time position ensures efficient resolution of technical issues for a seamless user journey.

As the first point of contact for IT-related inquiries, you will utilize your expertise to address challenges with hardware, software, networks, and applications. Your commitment to customer satisfaction and proactive communication will create a positive atmosphere for users. Building strong relationships through effective interaction is key to this role.

Key Responsibilities:

• Provide IT support via phone, email, and chat

• Troubleshoot Level 1 hardware and software issues

• Log and manage incidents with attention to detail

• Collaborate with support teams for complex cases

• Deliver service with professionalism and urgency

Requirements:

• 1-3 years of relevant IT support experience

• Proficient in Windows OS and troubleshooting

• Strong communication skills in English

• Experience with IT security practices desirable

• Community college diploma or equivalent education

Champion user success in your role as an IT Support Specialist.
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