Professional IT Support Specialist

Position: Professional IT Support Specialist Role
Launch your career as an IT Support Specialist, dedicated to facilitating exceptional customer service and technical support across various Ontario locations. This role involves timely resolution of technical issues, enhancing user experiences.

You will engage directly with users as the first contact for IT support, handling requests and ensuring efficient communication regarding issue resolution. This position reflects your strong sense of ownership and problem-solving capabilities, promoting a customer-obsessed culture within the organization.

Key Responsibilities:

• Handle IT support requests via multiple channels

• Resolve hardware and software issues promptly

• Maintain communication on issue status with users

• Collaborate with teams for effective problem resolution

• Assist in IT training and user communications

Requirements:

• More than one year of IT support experience

• Excellent problem-solving and troubleshooting abilities

• Clear verbal and written communication in English

• Knowledge of Active Directory and Azure is a plus

• Relevant community college diploma or equal training

Drive customer satisfaction and process improvement as a vital IT Support Specialist.
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