Technical Support Representative

Position: AVI-SPL Technical Support Representative
Become the first point of contact at AVI-SPL as a Technical Support Representative. Deliver outstanding customer service and technical guidance for ProAV and video conferencing solutions.

As part of the Global Helpdesk team, this role requires someone with strong customer service skills and relevant AV experience. You will handle inbound inquiries, manage technical support cases, and provide troubleshooting assistance. Your proactive communication will help ensure customer satisfaction and resolve issues effectively.

Key Responsibilities:

• Ensure efficient technical support for ProAV solutions

• Respond to inbound calls and email inquiries promptly

• Maintain TSR case load and manage other tasks

• Troubleshoot and document video conferencing solutions

• Follow up on open issues with proper escalation

Requirements:

• High School Diploma or equivalent required

• 1-2 years AV/Teleconferencing experience preferred

• Strong communication and interpersonal skills

• Ability to manage multiple priorities effectively

• Knowledge of video teleconferencing systems desired

Leverage your technical support skills in a collaborative environment with AVI-SPL.
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