Value Stream Manager

Senior Product Owner/Manager (Product Delivery & Operations Lead)

Contract Opportunity - 6 months initial contract

Markham, ON - 4 days per week in office requirement

Start Date
- January 2026

Do you enjoy untangling complex problems, connecting dots across teams, and shipping solutions that make life simpler for customers and colleagues? In this role, you’ll guide a product area from idea to impact—aligning strategy with delivery, measuring outcomes, and fostering tight collaboration across engineering, operations, and business stakeholders.

You’ll be instrumental in our digital transformation: partnering with developers, product peers, and business leaders to make our platforms faster, smarter, and more intuitive.

• Facilitate discovery & alignment: Lead engaging workshops and working sessions to uncover needs, pain points, and opportunities across business and technical teams.
• Turn insight into action: Translate findings into clear requirements—personas, user stories, epics, and acceptance criteria that are easy for teams to build against.
• Map how work flows: Create concise journey maps, process diagrams, and data flow documentation that connect strategy to execution.
• Use data to validate decisions: Write SQL queries and analyze datasets to inform solution design, test hypotheses, and verify results post‑launch.
• Design scalable solutions: Define customer‑ and employee‑centric experiences that are robust, maintainable, and ready to grow.
• Shape the roadmap: Prioritize the backlog, run sprint planning, and support Agile ceremonies to keep momentum and clarity.
• Build quality in: Partner with QA to define test strategies, cases, and validation plans—ensuring we ship the right thing and it works as intended.
• Fix issues for good: Lead root‑cause analysis for production incidents and drive durable corrective actions.
• Orchestrate delivery: Collaborate with Delivery Managers and Scrum Masters to manage dependencies, remove blockers, and keep work aligned to business goals.

• Be the connective tissue: Build trusted relationships across engineering, product, operations, customer service, and vendor partners.
• Translate fluently: Bridge conversations between business and technical stakeholders, ensuring shared understanding and clear decisions.
• Guide with evidence: Use metrics, research, and data to focus discussions on outcomes, not opinions.

• Experience: 5+ years in roles such as Product Manager, Technical Product Owner, Product Operations Lead, or Senior Business Systems Analyst.
• Program coordination: Proven ability to manage initiatives spanning multiple teams or business units.
• Product craft: Strength in requirements elicitation, documentation, process design, and Agile delivery practices.
• Tools: Familiarity with Jira, Azure Dev Ops, and building performance dashboards.
• Data skills: Working knowledge of SQL for analysis, troubleshooting, and validation.
• Communication: Clear, concise storytelling—comfortable translating between business needs and technical realities.
• Mindset: Curious, adaptable, and motivated to simplify complex systems into human‑centered solutions.
• Domain exposure (nice to have): Customer engagement platforms, digital workflows, or field service solutions.
• Credentials (nice to have): PMP or Agile certifications are helpful; consistent execution matters most.
• Ways of working: Track record applying Lean and Agile practices, mapping end‑to‑end processes, and leading cross‑functional teams.