Technical Support Technician Venture
Job Description & How to Apply Below
Launch your career with Venture as a Technical Support Technician. Help resolve hardware challenges while engaging with clients in a fun, supportive environment dedicated to IT excellence.
Venture is on the lookout for a passionate L1 Technician to join our expanding team. This full-time role includes diagnosing and fixing hardware issues for Windows and Apple devices, all while nurturing client relationships through outstanding service.
Key Responsibilities:
• Resolve tickets efficiently according to service level targets
• Conduct hardware diagnostics and repairs for client devices
• Configure Windows and Mac systems tailored to client needs
• Document resolutions and communicate progress to clients
• Support team with hardware repair process improvements
Requirements:
• Minimum 1 year of hardware troubleshooting experience
• Familiarity with printer hardware and software solutions
• Effective communication with non-technical users
• Time-management and multi-tasking skills
• Valid Driver's license required
Join a close-knit team where innovation and learning go hand in hand in a fulfilling IT environment.
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