Senior IT Operations Analyst - Hybrid

• Aurora Cannabis is hiring for a Senior IT Operations Analyst position in Ontario.
• The role involves managing service desk issues, troubleshooting IT systems and infrastructure, and supporting global sites.
• Candidates should have a degree in Information Technology, experience in IT Operations, and proficiency in Windows server environments.
• Aurora offers a flexible work environment, competitive salary, professional development opportunities, and a diverse and inclusive culture.

Division: IT
Job location:
Ontario
Hours: 40 hours per week, Monday to Friday

Employment type:
Full-time hybrid permanent employment

Hi, we’re Aurora Cannabis, and we’re so excited to meet you!
We’re a global cannabis company with operations across Europe and North and South America. We’re driven by our passion to help people improve their lives and have a diverse team who bring their best every day, so Aurora can be the cannabis provider of choice for patients and consumers. We love our work, and we especially love our high quality, innovative brands that make up the Aurora family – from Aurora, Aurora Drift, San Rafael ’71, Greybeard and Whistler.
Our people combined with our collective passion for the industry is what makes Aurora a special place to work and defines what we call our “A-Team”. We are a high-performing team of cannabis experts, innovators, and champions, that work, learn and win together. We think BIG
, act BOLD and execute with PURPOSE in all that we do, and will stop at nothing to cultivate the ultimate cannabis experience for our community.

The Senior IT Operations Analyst will report directly to the Manager, IT Operations and be responsible for ensuring the seamless operation between service desk management and infrastructure support. This is a hybrid position (three days onsite) which requires a highly skilled individual with expertise in troubleshooting, maintaining, and optimizing IT systems and infrastructure. Sound interesting? Here is a little more….

• Act as the escalation point for medium to complex service desk issues, ensuring timely resolution and minimal disruption to business operations.
• Manage, monitor, and troubleshoot servers, storage systems, and other critical IT infrastructure components.
• Perform system updates, patches, and hardware/software upgrades to ensure optimal performance and security compliance.
• Monitor service desk tickets to ensure accurate tracking, prioritization, and resolution of incidents and requests.
• Analyze recurring issues to identify trends and implement long-term solutions to improve user experience.
• Support operational duties in global sites as needed
• Develop, document, and maintain service desk policies, procedures, and best practices.
• Monitor and report on key performance indicators (KPIs) for service desk operations, driving continuous improvement initiatives.
• Provide user training and create documentation to improve end-user proficiency with IT systems and tools.
• Support cloud environments (e.g., Azure, AWS) and hybrid infrastructure setups.
• Maintain backup and disaster recovery systems, ensuring data integrity and rapid recovery in the event of an incident.
• Collaborate with infrastructure architects to implement and refine system configurations, ensuring scalability and reliability.
• Conduct regular capacity and performance assessments to ensure infrastructure meets current and future business needs.

• Degree in Information Technology and/or equivalent work experience.
• 3+ years of experience in IT Operations, with a focus on service desk and infrastructure support.
• Proficiency in managing and troubleshooting Windows server environments.
• Strong…