Operational Reliability Analyst GTA
Job Description & How to Apply Below
This role requires you to maintain the operational readiness of technology services that are critical for business. You will be responsible for monitoring production services, leading incident response efforts, and enhancing business continuity and access management procedures. Your knowledge of IT service management will enhance operational governance significantly.
Key Responsibilities:
• Own the operational reliability of cloud and on-premise services
• Continuously monitor and evaluate service availability
• Lead incident response initiatives to mitigate risks
• Develop and reinforce business continuity practices
• Enhance performance governance and vendor management
Requirements:
• Strong ITIL background and service management experience
• Familiarity with ITSM platforms, particularly Service Now
• Knowledge of Disaster Recovery planning
• Experience with Identity and Access Management practices
• Exposure to operational risk and compliance issues
Utilize your technical support expertise to ensure the dependability of business-critical technology services.
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