More jobs:
Job Description & How to Apply Below
POSITION SUMMARY
Adastra is seeking a hands-on AWS Support Lead to support and maintain customer cloud environments within our Global Managed Services team. In this role, you will investigate production issues, troubleshoot cloud infrastructure, coordinate incident resolution, and ensure customers receive timely updates and reliable operational support.
You will combine practical AWS engineering with day-to-day coordination across a distributed support team. You will take ownership of assigned issues, implement approved changes safely, maintain clear operational documentation, and work with technical specialists when additional expertise is required. This is a hands-on operational role for an experienced cloud professional who works independently, communicates effectively, and is committed to continuous learning.
Primary
Location:
Greater Toronto Area (GTA), Ontario, Canada
Work Model: Hybrid – 2 days onsite per week
Employment Type:
Permanent Full-Time
RESPONSIBILITIES
AWS Operations and Incident Management
Coordinate incident triage and service requests, assess business impact and urgency, and take ownership of assigned investigations through resolution or documented handoff
Troubleshoot production issues using logs, metrics, monitoring tools, and relevant diagnostic information
Escalate issues to the appropriate technical specialists with clear evidence, findings, and recommended next steps
Support approved production changes, hotfixes, and environment promotions using established Git workflows and change controls
Validate changes, follow rollback procedures, maintain accurate records, and contribute to incident reviews and improvements that prevent recurring issues
Maintain clear handoffs across distributed teams, documenting the current impact, actions taken, next steps, and accountable owners
Hands-On AWS Cloud Operations
Operate and troubleshoot AWS environments across identity and access management, networking, compute, storage, security, monitoring, backup, and data services
Support AWS Organizations, Control Tower, IAM, and IAM Identity Center, including single sign-on (SSO), multi-factor authentication (MFA), permission sets, and production access
Support Amazon EC2, including Windows and SQL Server workloads, Amazon S3, Amazon EBS, AWS Systems Manager, AWS Lambda, Step Functions, Event Bridge, Cloud Watch, Cloud Trail, and Security Hub
Assess operational risks, security posture, backup approaches, cost considerations, and production readiness, and recommend practical improvements
Infrastructure as Code, Automation and Monitoring
Support existing infrastructure configurations and reviewed deployment workflows, developing proficiency in Terraform or equivalent tools with guidance from designated specialists
Automate operational tasks using Python, Power Shell, or Bash
Configure and improve monitoring using Datadog, Amazon Cloud Watch, or equivalent tools, including dashboards, alerts, log pipelines, and certificate tracking
Support integrations between monitoring and incident management tools, including Pager Duty and Service Now
Improve operational runbooks, monitoring coverage, and alert quality to reduce recurring incidents and manual effort
Cloud Data Platform Support
Conduct initial investigations of data pipelines and scheduled jobs by reviewing execution status, logs, access failures, and dependencies
Use SQL fundamentals to validate data and investigate operational symptoms within approved access
Distinguish between infrastructure, access, pipeline, and data-related issues, engaging the appropriate specialists for further investigation
Team and Customer Coordination
Coordinate support priorities, issue ownership, and escalation paths across a distributed support team
Ke…
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×