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Job Description & How to Apply Below
The Digital Experience Specialist translates user, business, clinical, and operational needs into practical experience recommendations. You will create user flows, information architecture, wireframes, prototypes, and content structures across websites, portals, applications, campaigns, and email. The work supports engagement, service access, and organizational outcomes.
Key Responsibilities:
Plan research, interviews, workshops, journey mapping, and usability testing
Translate insights into personas, service blueprints, and prioritized recommendations
Define experience requirements and acceptance criteria with delivery teams
Create prototypes and annotated specifications using Figma or comparable tools
Coordinate testing, launch, stabilization, and quality assurance activities
Requirements:
Four to six years of progressive digital experience or related experience
Bachelor's degree or equivalent education and professional experience
Strong knowledge of user-centered, interaction, information architecture, and inclusive design
Practical WCAG and AODA experience with accessibility reviews
Ability to communicate recommendations and influence stakeholders without direct authority
Apply digital experience, research, prototyping, and accessibility skills to improve healthcare services and outcomes at SE Health.
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