Tier 2 Technical Support Specialist
Job in
Markham, Ontario, I3P, Canada
Listed on 2026-11-02
Listing for:
Perseus Group
Full Time
position Listed on 2026-11-02
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Database Administrator, Technical Support
Job Description & How to Apply Below
Apply advanced SQL and root-cause analysis as a Tier 2 Technical Support Specialist with Jonas Club in hybrid Markham, Ontario.
This specialist owns complex client issues within the Club Software Support Team. You will investigate software defects, database problems, networking environments, permissions, integrations, and installations. The role partners with Product, Engineering, and Implementation teams to resolve systemic issues and support reliability.
Key Responsibilities:- Investigate and resolve Tier 2 technical escalations
- Perform SQL scripting, query development, and data corrections
- Analyze logs and trace software behavior
- Document workarounds, known issues, and permanent fixes
- Provide rotating after-hours escalation support
- Three to five-plus years in advanced technical support
- Strong SQL, relational database, and data structure knowledge
- Experience with Citrix, Terminal Services, and virtual servers
- Knowledge of Windows 11 and Windows Server
- Advanced diagnostic and root-cause analysis skills
Bring technical ownership, client communication, and SQL expertise to complex support for Jonas Club Software customers.
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