Customer Data Reporting Analyst

Analyze customer data and reporting workflows at Hydro One in Markham, supporting CRM, SharePoint, and business process improvement initiatives.
This 16-month rotation supports the Process and Reporting Manager within Customer Experience. You will contribute to process development, analytical reporting, data validation, and CRM-related initiatives. The work includes SAP, Microsoft Dynamics CRM, SharePoint, Microsoft Office Suite, and VBA.

Key Responsibilities:

Improve business processes and recommend reporting solutions
Gather information for planning, forecasting, and performance reports
Coordinate CRM requirements with business and technology teams
Facilitate User Acceptance Testing and feedback sessions
Monitor data quality, integrity, and validation issues
Requirements:
Four years of university education in an appropriate field
Knowledge of business administration, computer, and financial concepts
Knowledge of project management and business process methodologies
Experience preparing analytical reports, planning, forecasting, and budgeting
Over two years up to four years of relevant experience
Bring customer data analysis, reporting, CRM, and process improvement experience to Hydro One’s Customer Experience organization.