Ovation; High-Net-Worth Claims Adjuster

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

We are seeking an experienced
Claims Adjuster to join our Ovation team.

Ovation is Aviva’s distinguished program, specifically designed to provide enhanced protection to our high-net-worth customers. Join a group of dedicated professionals who are committed to delivering a responsive experience with a level of efficiency and care that is unmatched in the industry!

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.

• Investigate and negotiate Ovation and RBC High New Worth / RBC Private Insurance auto and property claims in accordance with Aviva’s standard methodologies and handling procedures

• Responsible for the issuance of payments to vendors, customer and experts

• Maintain the accuracy and integrity of data collected in Aviva systems

• Analyze estimates, value of claims, negotiate, and settle claims accordingly

• Interpret and apply Aviva Ovation high net worth personal policy coverage related to the loss

• Communicate policy coverage and benefits to customers

• Investigate and document cause of loss and quantum

• Ability to work in a low volume phone queue environment as a first responder for Ovation policyholders and brokers

• Review, comment on and approve vendor partner estimates for the cost of repairs or replacement of damaged or destroyed property

• Maintain relationships with internal and external partners involved in management of customer claims

• Acquire and maintain appropriate provincial adjuster licenses and align with continuing education requirements – where required

• Be responsible for the customer relationship and outcomes on claims of varying quantum and complexity

• Determine when fieldwork is required and co-ordinate the field resource required as well handle the information coming from the tasks.

• Ensure early identification and reaction to exposures, recovery opportunities during storm and disaster events

• Clear understanding of financial elements of the property claims function to ensure we remain financially strong and deliver year on year improvement in our business performance

• Maintain the accuracy and integrity of data collected in Aviva systems

• Identify and report on any suspicions of fraud or financial irregularities in line with existing internal and external requirements and procedures

• Continuous improvement of customer experience/outcomes, indemnity and expense excellence

• Measured demonstration of relevant Regulatory and Legislative compliance

• Minimum 4+ years of first party claims handling experience f
  ocusing auto claims
  . Property Claims experience is considered an asset.

• Preference will be given to candidates with prior high net worth/VIP or specialty market claims experience

• Experience using Core Logic, Xactanalysis, Xactimate, Audatex, Edjuster, Guidewire Claim Center

• CIP or FCIP Industry designation or other relevant professional insurance qualification

• University Degree or College Diploma or equivalent Property technical work experience

• Superior technical competence in Personal insurance

• Experience in handling VIP/high net worth, Private Client claims handling

• Basic property claims scoping and estimating understanding/knowledge

• Strong verbal and written communication skills – ability to communicate respectfully and compassionately and listen effectively

• Computer proficiency;
  Excel, Word, PowerPoint, Outlook

• Superior analytical, problem-solving and decision-making skills

• Bilingualism in a second language is considered an asset

• Adjusting licenses for Quebec and/or Atlantic provinces will be considered an asset

• The salary band for this position ranges from $60,000 to…