Ovation; High-Net-Worth Claims Adjuster

Position: Ovation (High-Net-Worth) Claims Adjuster
** Experience Aviva
** Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.
** The opportunity
** We are seeking an experienced
** Claims Adjuster
** to join our Ovation team.

Ovation is Aviva’s distinguished program, specifically designed to provide enhanced protection to our high-net-worth customers. Join a group of dedicated professionals who are committed to delivering a responsive experience with a level of efficiency and care that is unmatched in the industry!

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be
** hybrid** – the best of both worlds.
** What you’ll do
*** Investigate and negotiate Ovation and RBC High New Worth / RBC Private Insurance auto and property claims in accordance with Aviva’s standard methodologies and handling procedures
* Responsible for the issuance of payments to vendors, customer and experts
* Maintain the accuracy and integrity of data collected in Aviva systems
* Analyze estimates, value of claims, negotiate, and settle claims accordingly
* Interpret and apply Aviva Ovation high net worth personal policy coverage related to the loss
* Communicate policy coverage and benefits to customers
* Investigate and document cause of loss and quantum
* Ability to work in a low volume phone queue environment as a first responder for Ovation policyholders and brokers
* Review, comment on and approve vendor partner estimates for the cost of repairs or replacement of damaged or destroyed property
* Maintain relationships with internal and external partners involved in management of customer claims
* Acquire and maintain appropriate provincial adjuster licenses and align with continuing education requirements – where required
* Be responsible for the customer relationship and outcomes on claims of varying quantum and complexity
* Determine when fieldwork is required and co-ordinate the field resource required as well handle the information coming from the tasks.
* Ensure early identification and reaction to exposures, recovery opportunities during storm and disaster events
* Clear understanding of financial elements of the property claims function to ensure we remain financially strong and deliver year on year improvement in our business performance
* Maintain the accuracy and integrity of data collected in Aviva systems
* Identify and report on any suspicions of fraud or financial irregularities in line with existing internal and external requirements and procedures
* Continuous improvement of customer experience/outcomes, indemnity and expense excellence
* Measured demonstration of relevant Regulatory and Legislative compliance
** What you’ll bring
*** Minimum 4+ years of first party claims handling experience
** f
* *** ocusing auto claims**. Property Claims experience is considered an asset.
* Preference will be given to candidates with prior high net worth/VIP or specialty market claims experience
* Experience using Core Logic, Xactanalysis, Xactimate, Audatex, Edjuster, Guidewire Claim Center
* CIP or FCIP Industry designation or other relevant professional insurance qualification
* University Degree or College Diploma or equivalent Property technical work experience
* Superior technical competence in Personal insurance
* Experience in handling VIP/high net worth, Private Client claims handling
* Basic property claims scoping and estimating understanding/knowledge
* Strong verbal and written communication skills – ability to communicate respectfully and compassionately and listen effectively
* Computer proficiency;
Excel, Word, PowerPoint, Outlook
* Superior analytical, problem-solving and decision-making skills
* Bilingualism in a second language is considered an asset
* Adjusting licenses for Quebec and/or Atlantic…