Description
• Appropriate medical underwriting assessment and decisions for each risk according to the limits of the plan and underwriting philosophy meeting business guidelines and service standards.
• Gathering insurance risk information by written supplementary health questionnaires or phone conversations with customers
• Provide support to the claims department and handling claim referrals
• Provide a superior customer experience service on all activities:
• Communicate underwriting decisions and detailed explanations of adverse handlings promptly and accurately to clients and, where required to attending physicians.
• Ensure applications are underwritten and processed according to TD’s underwriting guidelines as well as the terms of the third party agreements
• Provide first level problem and complaint resolution
Process underwriter referrals, create training sessions on medical topics and participate in projects
Department Overview
The Underwriting Department performs the mortality and morbidity risk assessment of insurance applications for Creditor Life Insurance and Critical Illness Insurance as well as Term Life Insurance which is distributed through outbound calls and internet direct sales. The department’s goal is to ensure that Underwriting practices and decisions meet the mortality and morbidity claims experience for the specific product lines. There is also a large focus on the Customer Experience.
The department handles high volumes in a rapidly paced environment. This position will be underwriting Creditor Life Insurance and Critical Illness Insurance distributed through the bank retail branches. This position requires a minimum of 5 years medical underwriting and insurance experience or a degree/diploma in health sciences. The successful candidate should have LOMA and ALU designations and willing to demonstrate professional development by attending industry meetings.
Job Requirements
Specific
Education:
• LOMA Life Underwriting 386
• LOMA Associate Customer Service
• LOMA courses and/or designations
• Degree/Diploma in the Health Sciences and/or 5 years medical underwriting experience.
• Academy of Life Underwriting (ALU) Industry related courses and/or accreditations.
* English and French language skills are required (Verbal, Written and Reading)
Other Qualifications,
Skills and Experience:
• Minimum of 5 years medical underwriting and insurance experience or a degree/diploma in health sciences.
• Superior verbal and written communication skills
• Outstanding Customer Skills.
• Actively working on either LOMA or ALU course or designation.
• Strong organizational, analytical and time management skills
• excellent computer skills
• Demonstrated ability to work independently and in a team environment.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience.
TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits…
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